Find answers about services, cleaning estimates and appointments.
How do I request a clean?
Complete the booking calculator with your property, service, options
and preferred UK timing. It currently prepares a WhatsApp enquiry;
press Send in WhatsApp. It does not take payment or reserve a slot.
How will payment work when checkout is connected?
The planned flow uses card details to secure the booking, with a
possible temporary authorisation hold. Payment processing will be
initiated two hours after service completion is recorded.
There is no longer a planned 50% deposit. Stripe and the backend
are not active in the current enquiry form.
Does a card hold last indefinitely?
No. Authorisations expire and can affect your available balance.
Advance bookings need the appropriate payment arrangement;
a card check does not guarantee a later successful payment.
Where do I see my cleaning price?
Enter your property layout and selected service options in the
calculator. It displays the estimate; there is no standalone
property price list. Commercial and Customised services
require a tailored quotation.
Is VAT included?
Yes. Quoted cleaning prices and the calculator rates include VAT.
What is included without an extra cleaning charge?
Regular: fridge/freezer and WC options.
Deep and Airbnb: fridge/freezer, single oven and additional WC options.
EOT: WC and single oven options.
Select the quantities needed so the work can be planned.
Why start with a Deep Clean?
McCLEAN recommends a Deep Clean first, followed by Regular Cleans
to maintain the property. You can choose to proceed with Regular Cleaning.
Does Airbnb follow Deep Cleaning rules?
Yes. Revised Deep Cleaning layout rates, options, equipment
requirements and booking conditions also apply to Airbnb /
Shortlet Cleaning. Additional unpriced requirements need a quotation.
How does the Regular Cleaning loyalty offer work?
After five completed Regular Cleans, qualifying subsequent cleans
receive 10% off the base cleaning price only.
Extras and fees are not discounted. The team must verify eligibility;
a customer claim in the calculator is provisional.
Who provides equipment and products?
For Regular, Deep and Airbnb, provide a suitable vacuum, mop,
extendable duster and microfibre cloths. The vacuum must work properly
and have power and necessary attachments. McCLEAN provides general
cleaning products. For EOT, McCLEAN provides relevant equipment,
tools, products and materials. Eco-friendly products are used
where possible and suitable.
What if parking is unavailable?
Answer No to the parking question. A £20 parking charge applies
to all services.
Can you collect and return keys?
Yes. A £20 charge includes collecting keys from an agreed location
away from the property and returning them.
What is out-of-hours?
Sundays, England public holidays and Monday–Saturday after 6pm.
The £30 compensation fee is included in the booking total.
Can I book before 8am?
Yes. If an early-morning booking is made with less than 24 hours
notice, an emergency fee applies. Its amount is awaiting confirmation
and is excluded from the current estimate; contact the team.
Can I book EOT if my property is not empty?
Yes. You can still request the service.
Belongings can restrict access and affect cleaning quality.
The form asks you to acknowledge this under the EOT terms.
What does the 48-hour EOT guarantee cover?
Report a cleaning-related issue within 48 hours of completion.
Where it relates to the agreed service and the expected cleaning
standard was not met, a return visit will be arranged where
reasonably practicable. Pre-existing damage, permanent stains,
inaccessible areas and issues caused after cleaning are excluded.
Read the full EOT terms.
What does balcony cleaning cover?
Vacuuming, surface cleaning and window cleaning in reachable areas only.
Should I disclose pets?
Yes. Confirm No, Dog, Cat or Dog & Cat.
For EOT, also confirm whether pets have been present.
Secure pets when necessary so the team can work safely.
Why provide an alternative date and time?
Traffic, accidents or other events outside company control can
affect arrival. Give your next convenient timing for discussion
during the introduction call.
What details are needed for Commercial Cleaning?
Full address, postcode, building type, approximate square footage,
access and cleaning requirements. The team provides a tailored quote.
What replaces One-Off Cleaning?
Customised Cleaning. Describe your property and priorities
for a tailored quotation.
What if the property needs intensive or hazardous work?
Describe the condition clearly. The team must assess additional
work; the calculator does not invent a condition surcharge.
Where do you work?
Selected areas across London and Kent.
Check our coverage
and send your address/postcode.
Where do I read the service terms?
Regular,
Deep
and
EOT
terms are available on the Terms page.
Airbnb follows Deep rules. Other service terms are agreed
with the quotation.
