✦ Professional Cleaning Across London & Kent
Read the terms for your selected cleaning service.
Submitting an enquiry does not confirm an appointment. Your service, price, access arrangements and payment terms will be set out in your quotation or booking confirmation.
Please review the terms for your selected service before confirming your booking. Any additional work or charges must be agreed before the work is carried out.
A Regular Clean is intended to maintain the general cleanliness and presentation of the property. The service may include, where applicable:
The exact tasks completed may depend on the property, its condition, the time allocated and the service booked.
The client is responsible for providing a suitable vacuum cleaner, mop, extendable duster and microfibre cloths for Regular Cleaning appointments.
The client must ensure that the vacuum cleaner is:
This is important to ensure that the professional can work efficiently and that the agreed cleaning service can be completed to a satisfactory standard.
If the vacuum cleaner, mop or any required component is unavailable, unsuitable or not in working order, this may affect the professional's ability to complete the agreed service. McCLEAN Multiservices cannot guarantee the completion of tasks that require equipment which the client has not provided in a suitable condition.
McCLEAN Multiservices will provide the cleaning products required for the agreed service, unless otherwise stated.
Where possible, McCLEAN Multiservices uses eco-friendly and environmentally conscious cleaning products as part of its commitment to responsible cleaning practices.
The client must ensure that the cleaning professional has safe and timely access to the property at the agreed booking time.
Clients are expected to take reasonable steps to ensure that there are no avoidable hindrances or obstructions that could prevent the professional from carrying out the agreed cleaning service effectively.
This includes, but is not limited to:
Where such conditions significantly affect the service, the professional may prioritise accessible areas, limit or suspend affected tasks, or recommend that the appointment be rescheduled.
Clients are expected to provide access to the property at the agreed booking time.
Where a professional is unable to gain access or begin the service due to the client's absence or failure to provide access, a 60-minute grace period will apply.
If access has not been provided after one hour from the scheduled appointment time, the booking may be formally recorded as a client no-show.
Any applicable no-show charge will be disclosed in the booking terms before confirmation. No unspecified fee will be charged.
Any delay caused by difficulties accessing the property may also reduce the amount of cleaning that can reasonably be completed within the remaining booked time.
Bookings taking place on Sundays, England public holidays, or Monday–Saturday appointments starting after 6:00 PM are considered out-of-hours bookings.
An out-of-hours booking attracts a £30 compensation fee payable to the cleaning professional and included in the booking total.
The cleaning professional will work for the agreed booking duration.
Where the property requires more cleaning than can reasonably be completed within the booked time, the professional will prioritise the areas and tasks agreed with the client.
Additional time may be requested by the client and will be subject to availability and the applicable hourly rate.
The Regular Clean is designed for properties requiring routine/general cleaning.
Excessive build-up of grease, limescale, mould, dirt, stains, clutter, waste or other heavy contamination may require an additional service, additional time or a separate quotation.
Certain specialist cleaning requirements may not be included within a Regular Clean.
Where the condition of the property is significantly beyond what would reasonably be considered a regular domestic clean, McCLEAN Multiservices reserves the right to revise the service requirements and/or charges accordingly, subject to discussion with the client.
Cleaning professionals will only clean areas and surfaces that can be safely accessed.
Professionals are not required to move heavy furniture, appliances or other items that could cause injury or damage.
Clients should secure cash, jewellery, confidential documents, fragile items and other valuable or sensitive belongings before the cleaning appointment.
McCLEAN Multiservices is not responsible for loss or damage to items that were not appropriately secured or that were located in an unsafe area.
The client must disclose any known hazards, risks or conditions at the property that could affect the safety of the cleaning professional.
A professional may decline or stop a task where they reasonably believe that carrying it out would present an unacceptable health or safety risk.
McCLEAN Multiservices will select products considered appropriate for the agreed cleaning tasks.
Where suitable and reasonably practicable, eco-friendly cleaning products will be used.
Clients must inform McCLEAN Multiservices before the appointment of any surfaces, materials or products that require special treatment or must not be cleaned using particular products.
McCLEAN Multiservices cannot accept responsibility for damage caused by a pre-existing defect, unsuitable material, poor-quality surface or incorrect installation.
Clients should inform McCLEAN Multiservices if pets are present at the property.
Pets should be secured where necessary to prevent interference with the cleaning service or potential injury to the pet or professional.
McCLEAN Multiservices is committed to providing a professional, pleasant and respectful experience for both clients and cleaning professionals.
Our professionals are expected to conduct themselves in a friendly, polite, respectful and professional manner while carrying out their duties.
We equally ask clients to treat our professionals with courtesy, respect and hospitality, and to provide a pleasant and appropriate working environment.
A positive and respectful relationship between the client and professional helps create a comfortable working environment and supports the efficient delivery of the cleaning service.
Payment is due in accordance with the payment terms stated on the quotation, booking confirmation or invoice.
Additional services or time requested by the client may incur additional charges.
Clients should provide as much notice as reasonably possible when cancelling or rescheduling an appointment. McCLEAN Multiservices strives to accommodate unforeseen emergencies.
Late cancellations made 8 hours or less before the appointment, missed appointments or appointments where access cannot be provided may be subject to a cancellation or call-out charge; any applicable charge and payment authorisation requirements will be disclosed before the booking is confirmed.
McCLEAN Multiservices aims to provide a professional and consistent cleaning service.
If the client believes that an agreed cleaning task has not been completed to a reasonable standard, they should contact McCLEAN Multiservices as soon as reasonably possible so that the matter can be reviewed and, where appropriate, an opportunity to rectify the issue can be provided.
Clients who complete five Regular Cleans may qualify for 10% OFF the base cleaning price of subsequent Regular Cleans, subject to the applicable loyalty scheme terms.
The discount is not transferable and cannot be exchanged for cash unless otherwise agreed by McCLEAN Multiservices.
A Deep Clean is intended to provide a more thorough and detailed cleaning of the property than a Regular Clean.
The service may include, where applicable:
The exact tasks completed may depend on the property's size, condition, level of soiling, accessibility and the time allocated for the service.
The client is responsible for providing a suitable vacuum cleaner, mop, extendable duster and microfibre cloths for the Deep Cleaning appointment.
The client must ensure that the vacuum cleaner is:
This is important to ensure that the professional can work efficiently and that the agreed cleaning service can be completed to a satisfactory standard.
If the vacuum cleaner, mop or any required equipment is unavailable, unsuitable or not in working order, this may affect the professional's ability to complete the agreed service. McCLEAN Multiservices cannot guarantee the completion of tasks requiring equipment that the client has not provided in suitable working condition.
McCLEAN Multiservices will provide the general cleaning products required for the agreed Deep Cleaning service, unless otherwise stated.
Where suitable and reasonably practicable, McCLEAN Multiservices uses eco-friendly and environmentally conscious cleaning products as part of its commitment to responsible cleaning practices.
Fridge/freezer, single oven and additional WC options have no additional cleaning charge when selected. Other applicable appliance, carpet and upholstery options are selected by quantity in the calculator. Your selections determine the estimate; prices include VAT. Confirm options when booking so sufficient time can be allocated.
The client must ensure that the cleaning professional has safe and timely access to the property at the agreed booking time.
Clients are expected to take reasonable steps to ensure that there are no avoidable hindrances or obstructions that could prevent the professional from carrying out the Deep Cleaning service effectively.
This includes, but is not limited to:
Where such conditions significantly affect the service, the professional may prioritise accessible areas, limit or suspend affected tasks, or recommend that the appointment be rescheduled.
Clients are expected to provide access to the property at the agreed booking time.
Where a professional is unable to gain access or begin the service due to the client's absence or failure to provide access, a 60-minute grace period will apply.
If access has not been provided after one hour from the scheduled appointment time, the booking may be formally recorded as a client no-show.
Any applicable no-show charge will be disclosed in the booking terms before confirmation. No unspecified fee will be charged.
Any delay caused by difficulties accessing the property may also reduce the amount of cleaning that can reasonably be completed within the remaining booked time.
Where the cleaning professional is required to collect keys from an agreed location away from the property, a £20 off-site key collection and return charge applies.
The client is responsible for ensuring that the keys are available at the agreed collection point and that the professional can obtain them without unnecessary delay.
Bookings taking place on Sundays, England public holidays, or Monday–Saturday appointments starting after 6:00 PM are considered out-of-hours bookings.
An out-of-hours booking attracts a £30 compensation fee payable to the cleaning professional and included in the booking total.
The cleaning professional will work for the agreed booking duration.
Deep Cleaning is more detailed than a Regular Clean and the amount of work achievable will depend on the property's condition, size, level of soiling, accessibility and any obstacles present.
Where the property requires more cleaning than can reasonably be completed within the booked time, the professional will prioritise the areas and tasks agreed with the client.
Additional time may be requested by the client and will be subject to availability and the applicable rate.
A Deep Clean is intended for properties requiring a thorough and detailed clean.
However, extreme levels of dirt, grease, limescale, mould, waste, clutter, staining or other contamination may require additional time, specialist cleaning or a separate quotation.
The professional will make reasonable efforts to clean affected areas, but certain stains, marks, damage, discolouration or build-up may not be completely removable.
Where the condition of the property is significantly beyond what would reasonably be expected for the booked Deep Cleaning service, McCLEAN Multiservices may discuss additional requirements or charges with the client.
Cleaning professionals will only clean areas and surfaces that can be safely accessed.
Professionals are not required to move heavy furniture, appliances or other items that could cause injury or damage.
Clients should secure cash, jewellery, confidential documents, fragile items and other valuable or sensitive belongings before the cleaning appointment.
McCLEAN Multiservices is not responsible for loss or damage to items that were not appropriately secured or that were located in an unsafe area.
The client must disclose any known hazards, risks or conditions at the property that could affect the safety of the cleaning professional.
A professional may decline or stop a task where they reasonably believe that carrying it out would present an unacceptable health or safety risk.
McCLEAN Multiservices will select products considered appropriate for the agreed Deep Cleaning tasks.
Where suitable and reasonably practicable, eco-friendly cleaning products will be used.
Clients must inform McCLEAN Multiservices before the appointment of any surfaces, materials or products that require special treatment or must not be cleaned using particular products.
McCLEAN Multiservices cannot accept responsibility for damage caused by a pre-existing defect, unsuitable material, poor-quality surface or incorrect installation.
Clients should inform McCLEAN Multiservices if pets are present at the property.
Pets should be secured where necessary to prevent interference with the cleaning service or potential injury to the pet or professional.
McCLEAN Multiservices is committed to providing a professional, pleasant and respectful experience for both clients and cleaning professionals.
Our professionals are expected to conduct themselves in a friendly, polite, respectful and professional manner while carrying out their duties.
We equally ask clients to treat our professionals with courtesy, respect and hospitality, and to provide a pleasant and appropriate working environment.
A positive and respectful relationship between the client and professional helps create a comfortable working environment and supports the efficient delivery of the Deep Cleaning service.
Payment is due in accordance with the payment terms stated on the quotation, booking confirmation or invoice.
Additional services, add-ons or additional time requested by the client may incur additional charges.
Clients should provide as much notice as reasonably possible when cancelling or rescheduling an appointment.
McCLEAN Multiservices strives to accommodate unforeseen emergencies where reasonably possible.
Late cancellations, particularly cancellations made 8 hours or less before the scheduled appointment, missed appointments or appointments where access cannot be provided may be subject to a cancellation or call-out charge; any applicable charge and payment authorisation requirements will be disclosed before the booking is confirmed.
McCLEAN Multiservices aims to provide a professional and consistent Deep Cleaning service.
If the client believes that an agreed cleaning task has not been completed to a reasonable standard, they should contact McCLEAN Multiservices as soon as reasonably possible so that the matter can be reviewed and, where appropriate, an opportunity to rectify the issue can be provided.
By confirming a Deep Cleaning booking, the client confirms that they have read and understood these Terms & Conditions and agree to comply with the requirements relating to access, equipment, property condition, payment and the agreed cleaning service.
The service is intended to provide a thorough clean of the property in preparation for an end of tenancy, move in or move out.
The level of cleaning achievable depends on the condition, age, use and level of soiling within the property.
The client understands that certain existing conditions may not be fully removable through cleaning alone.
This includes, but is not limited to, permanent staining, discolouration, damaged surfaces, deteriorated materials, ingrained marks, damaged sealant, damaged grout and other pre-existing conditions.
Additional cleaning, specialist treatment or additional time may be required where a property is in an unusually poor or heavily soiled condition.
McCLEAN Multiservices accepts no responsibility for damage, defects, deterioration, stains, marks, discolouration or other issues that existed before the cleaning service commenced.
Where appropriate, existing damage or particularly delicate surfaces may be brought to the client's attention before cleaning.
The client is responsible for ensuring that the professional has safe and timely access to the property and to the areas included within the agreed service.
Any delay in providing access may reduce the time available for cleaning.
Where access is restricted, unsafe or unavailable, the affected area may not be cleaned.
McCLEAN professionals are not required to carry out any task that they reasonably consider unsafe.
The client must disclose any known hazards, dangerous substances, structural issues or other conditions that may present a risk.
Heavy furniture, appliances or other objects will not be moved where doing so may create a risk of injury or damage.
Where possible, decorating, building work, repairs and other trades should be completed before the cleaning service takes place.
McCLEAN Multiservices cannot be held responsible where subsequent work, contractors, occupants or other activity causes dust, dirt, debris or re-soiling after the cleaning has been completed.
Any additional cleaning required as a result may be chargeable.
An EOT clean can be requested if the property is not empty. Belongings or clutter can restrict access and affect the quality and extent of cleaning achievable; disclose this when booking.
The client is responsible for removing or securing valuables, fragile items, documents, cash, jewellery and other personal possessions.
McCLEAN Multiservices cannot accept responsibility for loss or damage to items that have been left unsecured or in areas being cleaned.
For End of Tenancy and Move In-Out Cleaning, McCLEAN Multiservices provides the equipment, tools, cleaning products and materials required for the agreed service, unless otherwise stated in the quotation.
Where suitable and reasonably practicable, eco-friendly cleaning products will be used. Products and methods will be selected according to the surface, material and cleaning task.
The client must advise McCLEAN Multiservices before the appointment of delicate surfaces, specialist finishes, known defects, manufacturer care instructions or products that must not be used. A task may be limited or declined where there is a reasonable risk of damage.
The service covers the rooms, areas and tasks specified in the accepted quotation or booking confirmation. Please provide accurate information about the property size, number of rooms, condition and any particular cleaning requirements.
Appliance interiors, carpet or upholstery treatments, external windows, waste removal and other specialist tasks are included only where expressly stated in the agreed scope.
If the property condition or requested work differs materially from the booking information, McCLEAN Multiservices will discuss any revised scope, additional time or charges with the client before proceeding with additional work.
The client must ensure that electricity, running water, suitable lighting and safe access are available throughout the appointment.
Cupboards and appliances requiring internal cleaning should be emptied before the appointment. Fridge and freezer preparation, including defrosting where required, should be agreed in advance.
Please arrange the clean after belongings have been removed where possible and allow sufficient time before inspection, key handover or new occupants arrive.
The client must provide access at the agreed appointment time. If access cannot be obtained, a 60-minute grace period applies. After one hour, the appointment may be recorded as a client no-show.
Access delays may affect the work that can reasonably be completed. McCLEAN Multiservices will discuss the remaining scope or rescheduling arrangements with the client.
Any applicable no-show or call-out charge will be disclosed before the booking is confirmed.
The client should provide details of parking restrictions, permits and property access before the appointment.
Where suitable parking is unavailable, a £20 charge applies. Off-site key collection and return carries a £20 charge. Applicable charges must be included in the agreed quotation or booking confirmation.
Keys must be available at the agreed collection point. The client and McCLEAN Multiservices should agree the arrangements for securing the property and returning keys after cleaning.
Appointments on Sundays, England public holidays, or Monday–Saturday starting after 6:00 PM are treated as out-of-hours bookings and attract a £30 fee included in the agreed booking total.
Early-morning and short-notice appointments are subject to availability. Any emergency or short-notice fee must be quoted and agreed before the booking is confirmed.
The expected duration depends on the property size, condition, accessibility and agreed tasks. Please allow sufficient time for the service rather than arranging an inspection immediately after an estimated finishing time.
If additional time is needed, McCLEAN Multiservices will discuss the reason, availability and any additional charge with the client before extending the service.
Where possible, the client or an authorised representative should inspect the agreed work at completion and raise any concerns promptly.
Cleaning cannot repair damage, reverse wear and tear or guarantee the removal of permanent stains, discolouration or deteriorated materials.
McCLEAN Multiservices does not determine tenancy deposit deductions and does not guarantee the return of a deposit or acceptance by a landlord, letting agent or inventory clerk. Any agreed checklist should be provided before the appointment.
The price, currency, payment method and payment due date will be stated in the quotation, booking confirmation or invoice. Any deposit or card-authorisation requirement must be disclosed before confirmation.
Additional services, time or charges require the client's agreement. Submitting an enquiry alone does not authorise a card payment or reserve an appointment.
Please provide as much notice as reasonably possible when cancelling or rescheduling. McCLEAN Multiservices will seek to accommodate unforeseen emergencies where reasonably possible.
Cancellations made 8 hours or less before the appointment, missed appointments and failure to provide access may be subject to the cancellation or call-out terms disclosed before confirmation. No unspecified cancellation charge will be applied.
If an agreed task has not been completed to a reasonable standard, please contact McCLEAN Multiservices as soon as reasonably possible with the booking details, affected areas and supporting photographs where available.
The company will review the concern and, where appropriate, arrange an opportunity to inspect and rectify the affected work. Access and a suitable appointment must be agreed for any return visit.
New soiling caused by occupants, contractors, moving activities or other work after completion is outside the original cleaning scope. Any further service required will be discussed separately. These arrangements do not limit applicable statutory rights.
Please report any suspected damage connected with the service promptly so that it can be investigated. Existing defects, wear and tear and damage unrelated to the cleaning service will be considered separately from any damage caused during the work.
Nothing in these terms excludes responsibility that cannot lawfully be excluded, or limits the client's applicable statutory rights.
McCLEAN Multiservices expects its professionals and clients to treat one another with courtesy and respect. Professionals may stop work where conditions are unsafe or behaviour is threatening or abusive.
By confirming a booking, the client agrees to the service scope and the terms supplied before confirmation, including access, property preparation, agreed charges and payment arrangements.
For booking questions or service concerns, email info@mccleanmultiservices.com or call +44 7440 358584.
